Technical Support
Email Support
The Consortium primarily offers technical
support via email. Consortium technical support
endeavors to respond within one business
day or sooner. Follow-ups may occur via phone
or on-site. There are several means to qualify
for technical support:
- Via Warranty. Most custom software projects have an agreement
that includes a warranty for a period of
time. If your software is still under warranty,
please email support@trusler.com and place the name of your product in the
subject.
- Via Flat Contract. If you have an ongoing support or maintenance
contract, then you should use the specific
email address assigned to the software for
support (e.g. ctssupport@trusler.com). If you wish to obtain a contract, contact
sales.
- Via Per-incident or Per-hour Support.If your warranty has expired and you do not
have a general contract covering technical
support, you may obtain support on a per-incident
or $65/hour basis. Per-incident amounts are
determined by the product. While we hope
to offer such support using credit cards
in the future, for now rates must be agreed
upon beforehand via contract. To set up such
support, contact sales.
Bug Reporting
The Consortium welcomes all bug reports via
support@trusler.com. Please include information about your computer
(CPU, RAM, free disk space), the name of
the software product, the series of actions
that led to the problem, and a description
of the problem itself.
Note: The Consortium reserves the right to
not investigate problems if a) the software
is not covered under warranty, and b) the software is not covered by support
or maintenance contract, and c) the Consortium reasonably believes that
the problem is not caused solely by the software.
Updates and Patches
All updates and patches are available via
the client extranet.
The Trusler Software Consortium is operated
by Trusler Development Inc. and made possible by its Members. To report
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